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What You Should Know

What You Should Know

  • ONLINE BOOKING (and cancelling) now available

This is the Quickest Way to book your appointment

  • In person appointments:
    • Please arrive a few minutes early for your scheduled in person appointments
  • Telephone appointments:

Please ensure your phone can accept blocked calls (in case the doctor phones from a private/unknown number) and please allow a few hours for the call to come through in case there are unforeseen delays.

  • Have you moved? Has your phone number changed?

Please email us with updates to your contact information (i.e., phone number, address, e-mail address): welcomeappointments@gmail.com

  • ICBC or WCB?

Please contact us if you are a walk-in clinic patient looking to book an appointment related to a ICBC or WCB claim.

  • Booking an appointment to review results?

Please ask us if your results are on file, before booking an appointment to review them.

  • Notifying your family doctor of your visit to our walk in clinic:

If you would like your visit notes forwarded to your family doctor, please notify the doctor with whom you are scheduled.

  • Prescriptions/prescription refills:

Prescription refills require an appointment. Please contact us to book, or book online for your convenience. If you are an existing patient at our centre and do not see any availability online, please contact us as we may have a doctor-on-call with whom we can book you.

ADDITIONAL INFORMATION:

CARE TEAM APPROACH:

Our medical office assistant (MOA) staff work very closely with our doctors to take care of you. We kindly ask that you treat our MOA staff as you would any of our doctors.

RESPECTING OUR STAFF, PATIENTS AND DOCTORS:

Please respect the other patients in our waiting room, as well as our staff and doctors. Verbal abuse will not be tolerated.

AFTER HOURS CONTACT/DOCTOR ON CALL:

We have an after-hours phone line for when you need to speak with the doctor on call or cancel an appointment when we are closed. This alternate number is mentioned on our phone system greeting when we are closed.

For a medical emergency, please proceed to the nearest hospital emergency room or contact 9-1-1, or you may phone 8-1-1 for health information/advice.