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What You Should Know

What You Should Know

Please review the following policy and information items:

  • PRESCRIPTIONS/REFILLS:

You must see a doctor to request a prescription or prescription refill. Also, not all of our doctors will accept faxed requests. Please call or email us to inquire.

With regard to prescriptions for narcotics or other controlled medications, we encourage you to see one of our doctors (via appointment or on a walk-in basis) to discuss the option(s) that may be available to you.

  • AFTER HOURS CONTACT/DOCTOR ON CALL:

We have an after-hours phone line for when you need to speak with the doctor on call or cancel an appointment when we are closed.

To obtain the after-hours phone line number, please listen carefully to telephone greeting, when you phone our clinic.

For a medical emergency, please proceed to the nearest hospital emergency room or contact 9-1-1.

  • SPECIALIST REFERRALS:

To request a referral, you will need to see one of our doctors to discuss this.

Once a referral has been sent off by our staff, in most cases, the specialist’s office will fax us an appointment notification. This may take a few weeks, or even longer.

If you do not hear from us in two to three weeks, we encourage you to phone or email us to follow up on the status of your referral.